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Help center

Welcome to the ultimate guide for Escape Room enthusiasts!
Help is at hand if you find yourself caught in the web of puzzles and mind-bending challenges.

If your escape room location isn’t listed on EscaperX.com yet, you can easily get started by following these steps: Sign Up as a Location Owner: Head to EscaperX.com and sign up as a Location Owner. You’ll need to provide basic information about your business, including contact details and your location’s name. After submitting your application, your account will go through a verification process. Verification and Approval: Once you’ve submitted your information, EscaperX will review your application to ensure that your location meets the platform’s requirements. This may take a few business days, depending on how much information you provide. Add Your Location: Once your account has been approved, you can log into the backend system, where you can start adding information about your escape room location. You’ll need to provide details about each room, including its theme, difficulty level, average time to escape, number of players, and any special features. You can also upload photos and videos to make your location more appealing to potential players. Promote Your Venue: After your location is added, you can start promoting it by offering deals, organizing events, and creating special offers that are exclusive to EscaperX users either on your page or by placing ads through EscaperX.com platform. You can also engage with players by responding to reviews and posting updates about rooms or challenges you’ve added to your location. By listing your location on EscaperX, you’ll have access to a large audience of escape room enthusiasts who are actively looking for new rooms to play. The platform gives you the tools to promote your venue, manage player scores, and track how your location is performing in terms of reviews and engagement.

If your location is already listed on EscaperX but you don’t yet have access to it, you can claim ownership by following these steps: Contact EscaperX Support: Reach out to EscaperX’s support team via the platform’s contact form. Be sure to provide detailed information about your escape room, including the name of the location, the address, and any other relevant details that will help verify your claim. Provide Proof of Ownership: EscaperX will likely request proof of ownership before granting you control over your location’s profile. This could be anything from business documents to proof of ownership of the domain linked to your escape room’s website. Manage Your Location: Once EscaperX has verified your ownership, they will transfer control of the location to you. After that, you’ll be able to log into the backend system and manage all aspects of your venue’s profile, including room details, photos, events, deals, and player scores. Claiming your location on EscaperX is essential if you want to actively manage your presence on the platform. Once you have control, you’ll be able to engage with the EscaperX community, attract new customers, and track player feedback in real-time.

Once your location has been added and verified, you’ll have access to the EscaperX Backend System, which provides you with powerful tools for managing every aspect of your venue. Here’s what you can do as a location owner: Add and Edit Rooms: The backend system allows you to add as many rooms as your venue offers. For each room, you can provide detailed information, such as the theme, difficulty level, average time to escape, and any unique features the room offers. You can also upload high-quality images and videos to showcase the experience your escape rooms provide. Manage Player Scores: After each escape room session, you can log the team’s score into the system. This allows players to track their performance and compare their scores to other teams on the leaderboard. High-scoring teams will receive recognition on the platform, encouraging repeat visits. Create and Promote Deals: The backend system also allows you to create exclusive deals for EscaperX users. These deals can be redeemed with coins, giving you a way to attract more players from the platform. You can also promote events, such as tournaments or themed challenges, directly through the platform. Track Reviews and Feedback: Every time a player leaves a review of your location, you’ll be notified. You can read and respond to reviews, helping you engage with customers and improve your overall rating. Positive reviews will naturally increase your location’s visibility on the platform, while constructive feedback can help you identify areas for improvement. Organize Tournaments: If your venue hosts escape room tournaments, you can use the backend system to manage registrations, track team performance, and award prizes. Corporate teams, in particular, often participate in tournaments as part of their team-building exercises, so offering this feature can attract more business clients to your location.

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